Our contact details

Name: Strawfam Limited       

Address: Unit 6, Cae Gwyrdd, Greenmeadow Springs Business Park, Cardiff, CF15 7AB                             

Phone Number: 02920694870           

E-mail: max@strawfam.com

 Most of the personal information we process is provided to us directly by you for one of the following reasons:

• Name, email and telephone numbers

• Personal/background information including occupation/status

• Bank details

• Verification and credit status

• Right to Rent ID such as copies of passports, driving licenses and residency permits

• Deposit (if any) including return on occupation contract/tenancy termination

• Tenancy/occupation contract details including renewals, joint tenants, other residents and guarantors

• Immigration/right to rent checks (England only)

• Rent and other payments

• Recovery of arrears, claims or possession proceedings

• Repairs/health and safety/housing conditions

• Breach of occupation contract/tenancy terms/nuisance/anti social behaviour

• Council Tax liability

• Water charges payable

• Utilities and services provided

• Welfare Benefits

• Termination of occupation contract/tenancy

• Audio and CCTV recordings (if any)

• Complaints

• Insurance

• Health or disability

• Emails texts and other communications and via our website where we operate one

• Website and online portal information

• Identity and contact details including car registration

 

Personal data may be shared with government authorities and/or law enforcement officials if required for the purposes above, if mandated by law or if required for the legal protection of our legitimate interests in compliance with applicable laws.

 

We use the information that you have given us in order to

• In our legitimate interests to ensure you are allowed to advertise or rent out the property

• In our legitimate interests for deciding on the suitability of a proposed tenant/resident

• In our legitimate interests for verifying the credit worthiness/suitability of tenants/residents

• Our legal obligation to check immigration status/right to rent. This is also to verify identities.

• To perform our occupation contract/tenancy contract to deal with joint tenants and residents who are linked to the tenancy/occupation contract

• To perform our contract to complete the tenancy agreement/occupation contract

• In our legitimate interests to secure rental payments/performance of tenant obligations, e.g. deposits and guarantors

• For contractual performance for rent collection and collection of other payments including banking details

• For contractual performance for managing the occupation contract/tenancy and the property

• For contractual performance and/or in our legitimate interests for record keeping

• For contractual performance for arranging repairs and maintaining the condition of the property and keeping it in a safe condition.

• For contractual performance for monitoring and enforcement of tenant responsibilities

• For contractual performance or in our legitimate interests for recovering debts and other payments due, including any possession proceedings

• In our legitimate interests for administering liability for Council Tax

• In our legitimate interests and those of the provider relating to arranging and paying for utilities and services

• In our legitimate interests for dealing with welfare benefits (including Universal Credit and housing benefit) where payable in respect of the rent

• In our legitimate interests in relation to tenancy termination/occupation contract termination including the return of any deposit

• In our legitimate interests for processing complaints

• For contractual performance or in our legitimate interests for dealing with health and disability issues relating to tenants/residents

• In our legitimate interests for obtaining and holding audio and cctv recordings

• To perform our legal obligations to provide information to public or local authorities who are legally entitled to require this information

• In your vital interests for contacting next of kin etc., in an emergency

• In our legitimate interests for the storage of emails, records of calls and other communications

• In accordance with our legal obligations if you exercise your rights under data protection law

• To perform our legal obligations for compliance with legal and regulatory requirements

• In our legitimate interests for the establishment and defence of legal rights

• In our legitimate interests for prevention, detection and investigation of crime and anti social behaviour and the security of any website or other means of electronic communication

We may share this information with

• Alltrust SIPP Limited when renting commercial space at Norbury Road, Fairwater – you can view their policy here - https://www.alltrust.co.uk/wp-content/uploads/2023/05/Privacy-Notice-Cookie-Policy_Final.pdf

• Cooke and Arkwright who take the payments for the commercial space at Norbury Road, Fairwater – you can view their policy here - https://www.coark.com/privacy-policy/

• The solicitor in order to complete leases.

• Various contractors for the purpose of arranging maintenance or complying with legal obligations

Your rights 

By using our Website, you consent to the collection and use of this information by. Strawfam may modify this Privacy Policy from time to time. If we decide to change our Privacy Policy, we will post those changes on this page. Your continued use of this site following the posting of changes to these terms will mean you accept these changes. You may have the right to access the personal information which Strawfam has collected about you. You may also have the right to modify any errors contained in that information. Please contact us for more details.

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Use of Cookies

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This website uses cookies to improve the user’s experience while visiting the website.

Cookies are small files saved to the users computer’s hard drive that track, save and store information about the users interactions and usage of the website. This allows the website, through it’s server to provide the users with a tailored experience within this website.

Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website and its external serving vendors.

 

Other cookies may be stored to your computer’s hard drive by external vendors when this website uses referral programs, sponsored links or adverts. Such cookies are used for conversion and referral tracking and typically expire after 30 days, though some may take longer. No personal information is stored, saved or collected.

 

 

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

(a) Your consent. You are able to remove your consent at any time. You can do this by contacting max@strawfam.com

(b) We have a contractual obligation.

(c) We have a legal obligation.

(d) We have a vital interest.

(e) We have a legitimate interest.

 

 

 

How we store your personal information

Your information is securely stored.

We keep your information for the duration of the tenancy/occupation plus five years. We will then dispose your information by securely deleting your information from our records.

 

 

Your data protection rights

Under data protection law, you have rights including:

Your right of access - You have the right to ask us for copies of your personal information.

Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.

Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.

Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please contact us at max@strawfam.com, 02920694870 and or mail -  Strawfam Limited, Unit 6, Cae Gwyrdd, Greenmeadow Springs Business Park, Cardiff, CF15 7AB if you wish to make a request.

 

 

 

 

 

 

How to complain

If you have any concerns about our use of your personal information, you can make a complaint to us at Strawfam Limited 02920694870 or max@strawfam.com

You can also complain to the ICO if you are unhappy with how we have used your data.

The ICO’s address:           

Information Commissioner’s Office

Wycliffe House

Water Lane

Wilmslow

Cheshire

SK9 5AF

 

Helpline number: 0303 123 1113

ICO website: https://www.ico.org.uk